Welcome to our seamless shipping experience! Upon placing your order, expect a prompt confirmation email. Within one week, your items will embark on their journey from Dubai, UAE. We ensure transparency with a tracking number sent your way, allowing you to follow every step. Embrace the anticipation as deliveries range from 2 to 10 business days, varying by location. Your satisfaction is our priority, and we're committed to making your shipping experience smooth and worry-free.

We currently offer shipping only within the UAE & are working hard to open international shipping.

If you wish to initiate an exchange, simply send us an email at info@menniwelaya.com. We’ll arrange a complimentary courier service to pick up the item (within the UAE). Following a thorough inspection, we’ll promptly notify you via email to confirm or reject your exchange request. To be eligible for an exchange, the item must be unworn/unused, in its original condition and packaging. Please submit your exchange request within 48 hours of delivery, and don’t forget to include a copy of the original receipt when you email us. We’re here to ensure a seamless exchange process that leaves you satisfied with your MENNI W ELAYA shopping experience.

At present, we regret to inform you that we only accept refund requests within the UAE only. However, we are actively working on implementing a refund policy to better serve our customers. We understand the importance of a flexible return process, and our commitment to customer satisfaction drives us to make this option available soon. We appreciate your patience and understanding during this transition period.